AI-Driven HR: From Manual Processes to Strategic Talent Platforms

The HR landscape is rapidly transforming as organisations increasingly adopt artificial intelligence to automate and elevate human resource functions. At the TiE Delhi-NCR HR Summit in early 2025, HR leaders discussed how tools such as automated resume screening, chat-bots for employee queries, and AI-led performance analytics are now becoming mainstream.
For example, India’s non-banking finance company Poonawalla Fincorp has implemented AI in its talent acquisition processes, citing the technology as a “critical development” and a major bet by its managing director to re-shape HR.
Key trends and implications:

• Efficiency gains: AI is reducing time and cost in hiring, onboarding, and routine HR tasks.
• Strategic shift: HR is moving from administrative to analytical and strategic, focusing on skills, culture, retention.
• Challenges: Emerging issues of employee-wellbeing, transparency, bias and job displacement loom as AI takes more HR roles.
  What HR leaders must consider:
• Ensure transparency in AI use: employees must be aware how tools make decisions about them.
• Upskill workforce: leverage freed-up time to move HR teams into consultative, high-value roles.
• Monitor wellbeing: automation should not mean human disconnection; the human factor remains critical.
  In short: HR is no longer just managing people—it is managing process and data, powered by AI. But the ‘human’ in human resources must remain.