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Many employees today view organizational change with skepticism—often asking, “Is all this disruption worth it?” The answer from a growing body of research is often “no” or “not yet.” Changes in structure, process, technology, or culture…

The philosophy behind optimising contact centre performance has fundamentally changed. Contact centre managers and supervisors used to ask, “How do we get our agents to perform better?” In contrast, today’s contact centre…

Hybrid work is video-first and collaboration-centric. It requires new tools for employees to communicate without unnecessary challenges or inefficiencies. But many employees continue to approach their workday with the office devices they…

Human Resource Management has entered one of the most transformational periods in history. Changing workforce expectations, global competition, AI adoption, economic pressure, and the rise of hybrid work cultures have pushed HR leaders to…

In every successful organization, employees are the driving force behind growth and innovation. However, even the most talented teams need direction, feedback, and motivation to perform at their best. This is where effective…

Human Resources is undergoing one of its most rapid transformations in decades. As technology like AI automates the administrative tasks, the strategic role of HR is shifting toward human-centric issues: empathy, skills-based hiring,…

Find The Best Benefits Solution For Your Company Most companies are overspending on benefits employees rarely use while missing out on the perks that truly drive retention, satisfaction, and recruitment. With rising costs, shifting…

The HR landscape is rapidly transforming as organisations increasingly adopt artificial intelligence to automate and elevate human resource functions. At the TiE Delhi-NCR HR Summit in early 2025, HR leaders discussed how tools such as…

Houston, TX (Nov 2–4, 2025) – McLean & Company, a globally recognized HR research and advisory firm, is set to host its flagship event, Signature 2025, under the compelling theme “Human Centric. Future Ready.” Over three days at…

In a move that signals a turning point for recruitment and employment in the services sector, Indian companies are increasingly replacing call-center staff with advanced generative AI chatbots. The change is already transforming hiring…