The State of Workforce Management

In the contact center world, if it’s not right the first time, there isn’t a chance to go back and do it all over again. This isn’t to say that service recovery isn’t effective, but it’s certainly not guaranteed to work, and it absolutely

Outsourcing Payroll

Aided by the success of Timothy Ferriss’s book, The 4-Hour Workweek, and fueled by limited internal resources and an abundance of service providers, we have become a nation of outsourcers. It’s not hard to understand the attraction. Who

THE REAL PRICE OF A WRONG HIRING

Hiring the right candidate for a job is a critical decision for any organization. However, the consequences of a wrong hire can be far-reaching and costly, impacting various aspects of a company's operations, culture, and bottom line. The

Digitalizing HR: Connecting the workforce

Capgemini Consulting publishes its global HR Barometer report to investigate the trends and challenges facing today’s HR executives and their teams. The findings in this year’s report suggest that HR organizations are slowly beginning to

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