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This white paper outlines the ‘how and why’ of Enterprise Training with Augmented and Mixed Reality. It will explain the environments and tasks AR training can support as well as concise benefits of doing so. Finally, this paper will…

For the past two years the sourcing advisory practice at ISG has been increasingly focused on helping human resource technology buyers select and contract for human capital management (HCM) software-as-a-service (SaaS) solutions. The…

As you will see in the results, the employee benefits market is continually evolving. Employers remain in a juggling act of adhering to regulations, improving health, and controlling costs. Results from the show that in the near term,…

While the field of human capital analytics has been gaining ground over the past 20 years, it still remains largely disconnected from the overall business strategy. Since human capital plays a fundamental role in the creation of value, the…

Isn’t it time to speak up for better compensation conversations? People managers in every industry, from large and small companies, struggle with the area of employee compensation. Determining pay and leading the subsequent discussions are…

Drawing upon independent research, the report provides valuable insights into the attitudes and concerns of retail professionals in the UK today, as well as a comparison to the UK workforce’s outlook as a whole. It also includes a…

The workplace of the future is arriving now. Changes in technology, culture, and economies are having an impact on the way people work at all levels around the world. These changes have affected both the way employees engage with one…

Unneeded and poorly-run meetings waste time and money. They can often also negatively affect employee morale by making the workplace feel unproductive. Learn ways to make the most of your employees' valuable time with this helpful…

THE REVISED FLSA RULES COULD RESULT IN MILLIONS OF PREVIOUSLY EXEMPT EMPLOYEES BEING RECLASSIFIED TO NON-EXEMPT STATUS, WHICH WILL MAKE THEM ELIGIBLE TO RECEIVE OVERTIME PAY. IS YOUR ORGANIZATION READY FOR THE CHANGE?

In the contact center world, if it’s not right the first time, there isn’t a chance to go back and do it all over again. This isn’t to say that service recovery isn’t effective, but it’s certainly not guaranteed to work, and it absolutely…