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In the contact center world, if it’s not right the first time, there isn’t a chance to go back and do it all over again. This isn’t to say that service recovery isn’t effective, but it’s certainly not guaranteed to work, and it absolutely…

As a leader in human resources, you understand how your field has evolved over time from personnel administration that operates in tandem with the payroll function into a strategic and comprehensive Human Capital Management (HCM) think…

Bringing a new employee on board is often an expensive and time consuming process. Leaders and HR spend hours dedicated to processing paperwork, organising equipment and system access, and training new staff that might not even stick…

Aided by the success of Timothy Ferriss’s book, The 4-Hour Workweek, and fueled by limited internal resources and an abundance of service providers, we have become a nation of outsourcers. It’s not hard to understand the attraction. Who…

Hiring the right candidate for a job is a critical decision for any organization. However, the consequences of a wrong hire can be far-reaching and costly, impacting various aspects of a company's operations, culture, and bottom line. The…

When an HR department is thriving, HR professionals are dedicating at least half their time to strategic planning, keeping the company competitive and compliant, and maintaining an aligned, engaged, and highly skilled workforce.

While the language of business is becoming more standardised, one thing remains as culturally complex as ever: employment law. Organisations must know the risk and compliance issues they face in every jurisdiction they do business – and…

Capgemini Consulting publishes its global HR Barometer report to investigate the trends and challenges facing today’s HR executives and their teams. The findings in this year’s report suggest that HR organizations are slowly beginning to…

Outsourcing remains an important topic for many companies. Cost savings are still one of the primary motives for contemplating outsourcing, but strategic considerations are also playing an increasingly important role in decision-making…

Changing an organization’s culture is one of the most difficult leadership challenges. That’s because an organization’s culture comprises an interlocking set of goals, roles, processes, values, communication practices, attitudes, and…

As the world speeds up, so people are moving jobs faster than ever. But it needn’t be that way, and there are things you can do today to help your key staff want to stay with you. The retention problem is biggest in the US, where…

Recent events remind us that scary, dangerous, and stressful situations can happen anywhere: on the street corner, at the grocery store, and—far too frequently—in the workplace. Crises may occur in our own locale or in neighbourhoods and…

The war for talent requires immediate action.” That was the conclusion reached at an EY event on the future of tax held last year in Zurich. Skilled tax professionals are more critical than ever to an effective tax function.Yet…

What would the transformative impact be on your organization if HR were truly a strategic business partner? HR leaders have long recognized the potential benefits of engagement, intelligence, innovation, and more in all levels and aspects…

The human jobs that remain require specialized skillsets, not just warm bodies. And as technical competencies are increasingly automated, what were previously considered soft skills are becoming the hard skills. These are mainly behavioral…

In today's fast-paced and interconnected world, diversity in the workplace has emerged as a driving force behind innovation, growth, and success. Embracing diversity isn't just a matter of inclusivity; it's a strategic advantage that…

We occasionally read articles explaining why we detest human resources, how HR is worthless, why it should not be saved, or why we ought to fire the HR division. "This job is typically taken by an overweight, middle-aged woman who loves…

To address the changing dynamic of a more digitally savvy workforce, HR organizations must tap into advanced analytics and harness ‘as a service’ delivery models to raise the bar on talent acquisition and development, as well as to inform…

With the arrival of Big Data, HR is faced with an unprecedented opportunity to become more datadriven, analytical and strategic in the way that it acquires talent. Indeed, HR has spent much of the past decade trying to find increasingly…

In our current market, potential hires are more informed than ever about the market rate of their position’s salary. They weigh their decision based on salary, benefits, location, commute time, education programs and opportunities for…

The post industrialization phase saw the development of improved human resource practises with focus on employee training and improved productivity. This is also the period that ushered in the human resource department to an organisation’s…

On the good side, if managed properly, content can help HR transform businesses into highly effective organizations, delivering a true competitive edge. Unfortunately, before realizing the benefits, you have to overcome the curse of being…

Uncertainty is the new normal. Companies face intense uncertainty as the rate of change accelerates across all dimensions of business. Risks, many never imagined, have entered the realm of possibility for organizations. And in today’s…

Organizations have vast amounts of data at their fingertips and have the technology capable of transforming that data into actionable and powerful insights. But as we predict and understand employees better, we must also look to the future…

We’ve been talking recently about our latest Workforce Mood Tracker Report and its findings on employee motivation and authenticity in recognition. There were also a number of surprises in that report, which inspired us to create this…

Want employees to stay? Talk about pay. In a study of 71,000 employees, PayScale found that 82% of employees surveyed would stay at a company if they were underpaid, as long as their employer was transparent about the reason. Top…

How smart is your company? Smart companies have up-to-date compensation plans that support their business objectives and ensure their long-term success. As the HR leader at your organization, it’s important that you can efficiently lead…

You can’t get to the right destination if you don’t know where you want to go. And you can’t know where you want to go if you don’t evaluate where you’ve been. Although you don’t want to spend too much time looking in the rear-view mirror,…

Do you know what your employees really want from your organization? You can, and it pays to find out. But you may have to look beyond survey results (although we highly recommend them) to find out what really drives employee engagement. …

The explosion of technology has changed how people expect to interact. They have little tolerance for clunky, paper-based communication anymore. They want fast and easy electronic interactions on the device of their choice – and they won’t…